All returns should be sent to:
Attn: Returns Department
Micargi Bicycles/CO Daystar Powersports LLC
1587 Chico Ave.
South El Monte, CA 91733
An iselectricbikecenter.com Return Form must accompany all returns:
Please print out Return Merchandise Form, fill out thoroughly and include in box with item(s) being returned so we can process your return as efficient as possible.
PLEASE READ ALL INFORMATION BELOW CAREFULLY PRIOR TO RETURNING MERCHANDISE
Products can only be returned within seven days of receiving them, after seven days no product is eligible for return. Customers are responsible for paying the return shipping cost for any item(s) they wish to return. The customer can choose the shipping carrier to mail back their return unless they would like iselectricbikecenter.com to schedule a pick-up of their items to be returned. There is an $8.00 fee in addition to the return shipping cost if the customer would like iselectricbikecenter.com to schedule a pick-up of the return. (Please email Returns@iselectricbikecenter.com if you would like us to schedule a pick-up of your return.) We are not liable for merchandise that does not reach our return department. Every return must include your Order ID or Order Number, Last Name, Item Being Return, and the Reason for the Return. When we receive the items, the customer will be credited with the original cost of the item plus any tax. The original shipping cost for the order will not be refunded. Returns are also subject to additional fees, please see below for more information. We will notify you via e-mail of your exchange status once we have received and processed the item to be returned.
For all bicycle returns the customer is responsible for all costs associated with the return of the bicycle, including packaging and shipping costs. All unopened bicycle returns that are sent back to us and received in mint condition will not be subject to any fees. However, any unopened bicycle that is returned and is damaged will be subject to a 15% restocking fee. The customer will be credited the price they paid for the bicycle(s) minus the 15% referenced above. For all opened bicycle return(s) that have been assembled and then disassembled and repacked, the customer is responsible for the return shipping plus any packaging materials that may be necessary to repack the bike. In addition, the returned bicycle(s) will be subject to a 25% restocking fee. Customer will be credited the price they paid for the bicycle(s) minus the 25% referenced above.
Parts & Accessory Returns:
For all parts or accessory returns the customer is responsible for all costs associated with the return of the part or accessory , including packaging and shipping costs. Any unopened accessories being returned will not be subject to any restocking fees. Any accessories being returned in which the package has been opened will be subject to a 10% restocking fee. Customer will be credited the price they paid for the accessory(ies) minus the 10% referenced above.
We process our exchanges as new orders. In order to make an exchange, follow the steps of returning an item. Once we receive the item and credit your account accordingly, simply place a new order online or by phone, for the item you wanted to exchange for.
The security of your personal information is very important to iselectricbikecenter.com and we do respect it. iselectricbikecenter.com is the sole owner of the information collected on this site and we never sell, rent or share your personal information to any third parties under any circumstances. Across our business, around the world, we will only collect, store and use your personal information for defined purposes and to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. All information collected and kept will remain confidential.
Information we may request includes your name, e-mail address, phone number, shipping & billing address, credit card details, customer preference information as well as other similar personal information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order or credit card transaction, this contact information may be used to contact the buyer or to get approval from the merchant bank.
When you visit a particular page on the site, our servers log your Internet Protocol (IP) address and the address of a referring website. IP addresses are not linked to your personal identifiable information. We collect this information to enhance the quality of your experience during your visit to this site and gather broad demographic information for aggregate use. We will not sell or rent this information to any third parties.
When you visit our site, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this Site so we can enhance and customize your online shopping experience. You can choose to browse on our site without cookies, but without these identifier files you will not be able to complete a purchase or take advantage of certain features of this Site. These features include storing your shopping cart for later use and, in the future, providing a more personalized shopping experience. Our use of this technology does not mean that we automatically know any information about you. We have no desire or intent to infringe on your privacy while browsing our site.
We are committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. Your information is protected both online and off-line.
Product Ratings and Reviews
iselectricbikecenter.com provides a product-rating feature that allows customers to rate the quality of the product. Our review system also allows customers to leave written comments to further elaborate their experiences with the product. All ratings and review comments are pre-screened by a moderator before posting to the site. The moderator may choose to disregard or eliminate comments that do not meet the guidelines. Guidelines include that all comments are truthful and non-offensive. Guidelines do not permit the posting of personal information or for the purpose of personal gain. All posted rating information, and review comments are viewable to all customers browsing our site.
Periodically, we may send you newsletter about our various products and services, or other products and services we feel may interest you. Only iselectricbikecenter.com will send you these direct mailings. If you do not want to be included on our newsletter mailing list, un-check any communications subscription at the time of completing your online order. All communications are sent via email and come with remove link feature should you cancel the subscription